{"xsrfToken":"c8f2a6565ea10a626ae6daa8023eb36b2a055d2d_lout","branding":{"id":"1","key":"esd","name":"OutThink Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/136b0ccb-8f5e-4699-836f-eaabd5cf9af5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzU4MGIyZS1mNWMwLTRiZjMtYWIzOC0xZDFjNDljMmFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzNmIwY2NiLThmNWUtNDY5OS04MzZmLWVhYWJkNWNmOWFmNSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODczMzYsIm5iZiI6MTc0NDc4NjczNn0.cecJk8iyLW3-Wkp1N4yLwH9wxQREHAVXFzZNRy6HJr4&client=7c580b2e-f5c0-4bf3-ab38-1d1c49c2ae23&mode=fit","logoId":"136b0ccb-8f5e-4699-836f-eaabd5cf9af5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the OutThink Support Portal","sharedPortalName":"OutThink Support Portal","userInitialAnnouncementHeader":"For additional support:","userInitialAnnouncementMessageWiki":"<p>OutThink Knowledgebase:<br> <a href=\"https://help.outthink.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://help.outthink.io/</a></p>\n<p>Email Support:<br> support@outthink.io</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the OutThink Support Portal","sharedPortalName":"OutThink Support Portal","announcementHeader":"For additional support:","announcementMessage":"OutThink Knowledgebase:\nhttps://help.outthink.io/\n\nEmail Support:\nsupport@outthink.io","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff7a4a","helpCenterTitleColor":"#ff7a4a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b23dc6b3-6afa-4a8e-b167-1c616ef38590/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzU4MGIyZS1mNWMwLTRiZjMtYWIzOC0xZDFjNDljMmFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyM2RjNmIzLTZhZmEtNGE4ZS1iMTY3LTFjNjE2ZWYzODU5MCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODczMzYsIm5iZiI6MTc0NDc4NjczNn0.BelvL4IAHf_O4tTNxmEG2vbLyFnMduDh0ufcxJ6qptY&client=7c580b2e-f5c0-4bf3-ab38-1d1c49c2ae23&height=300&mode=fit","bannerMediaApiFileId":"b23dc6b3-6afa-4a8e-b167-1c616ef38590","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10016,"serviceDeskId":1,"name":"OutThink Customer Service Desk","description":"<p>Report an issue with the OutThink Human Risk Management Platform, or find help with a question or query.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"57","name":"General query or request","descriptionHtml":"","callToAction":"General query or request","introHtml":"<p>Ask us general questions on how to best use the platform.</p>","icon":10555,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"<p>Please provide as much information as possible to enable us to investigate the issue. Helpful details to share include the name of any user affected by the issue, and a link to the relevant Campaign ID or URL as required.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10550,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"<p>Please be as detailed as possible in the business value justification for your request to enable quick review and prioritization by the OutThink team. Request must include:</p>\n<ul>\n <li>Detailed description of use case - please include the action/result you are trying to achieve.</li>\n <li>Business justification for value.</li>\n <li>The stakeholder who this request will benefit, e.g. the end user, the administrators, the CISO.</li>\n <li>Priority of request.</li>\n <li>Desired timeline for completion, and reason for date. NB: timeline will be acknowledged by OutThink as part of the review, but not guaranteed as a delivery date. Minimum timeline for delivery of a feature request is 1 month.</li>\n</ul>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10540,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10544,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"58","name":"Request a new phishing simulation template","descriptionHtml":"<p>Upload a screenshot of the email template you'd like to use.</p>\n<p>Our team will review the simulation to make sure it's deliverable, localized, legal and secure. The email will be available to use within 7 business days.</p>\n<p>Please include:<br> 1. Any HTML / images for phishing template.<br> 2. Text for phishing template.<br> 3. Images for credential capture page, if required.<br> 4. Any specific text to be included at the top of feedback page.</p>\n<p>Any templates which require customization beyond the standard email template, credential capture (if required) and OutThink static or dynamic landing pages will be required to be submitted through the standard feature request process.</p>","callToAction":"Request a new phishing simulation template","introHtml":"<p>Let us know your idea for a new template.</p>","icon":10532,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"59","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10472,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,7,8,57]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzU4MGIyZS1mNWMwLTRiZjMtYWIzOC0xZDFjNDljMmFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODc5MzYsIm5iZiI6MTc0NDc4NjczNn0.pGchD0LWWwg-8hiLk1GiFELVpG4PI3OWaBF_A8z84hQ","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"7c580b2e-f5c0-4bf3-ab38-1d1c49c2ae23","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10016,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10544,"iconUrl":"https://outthink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10094","fieldConfigId":"10247","label":"Customer affected","description":"Name of the organization you are raising your feedback on behalf of.","descriptionHtml":"<p>Name of the organization you are raising your feedback on behalf of.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please include the business reason or value as to why your feedback is important.","descriptionHtml":"<p>Please include the business reason or value as to why your feedback is important.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2025-04-16T07:58:56+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzU4MGIyZS1mNWMwLTRiZjMtYWIzOC0xZDFjNDljMmFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODc5MzYsIm5iZiI6MTc0NDc4NjczNn0.pGchD0LWWwg-8hiLk1GiFELVpG4PI3OWaBF_A8z84hQ","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"7c580b2e-f5c0-4bf3-ab38-1d1c49c2ae23","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}